Contact Us
**If you have questions or need support regarding your mortgage or bank account(s), please reach out to our Customer Service Team.**
Would you like us to contact you?
Please complete the questionnaire below and click the submit button at the bottom of this form. One of our associates will contact you promptly. Thank you for you interest in Gateway Correspondent.
Sales & Operations Center
5100 Tennyson Parkway, Suite 100
Plano, TX 75024
Main: 855.825.6522
Servicing Center
244 South Gateway Place
Jenks, OK 74037
Main: 877.764.9319
Registration and Commitment/Lock Desk
Commitment Desk / Lock Desk | 855-825-6520 (Toll Free) |
Best Effort First & Second Liens | |
Best Effort TVLB Locks and SETH GoldStar Second Lien | |
Mandatory Bid Lock Desk | |
Commitment / Lock Desk Personnel Hours | Hours 8:00 a.m. to 6:00 p.m. CT |
Manual Locking Hours for Gateway Second Liens and SETH GoldStar Second Liens | Hours 8:00 a.m. to 6:00 p.m. CT |
GEMS Online Locking Hours | First Posting to 11:59 p.m. CT |
Business Hours and Holiday Schedule
Gateway’s Correspondent Lending Division business hours are between 8:00 a.m. and 6:00 p.m. (CT), Monday through Friday.
Gateway is closed on the following holidays:
New Year’s Day | Wednesday, January 1, 2025 |
Martin Luther King, Jr. Day | Monday, January 20, 2025 |
Presidents Day | Monday, February 17, 2025 |
Memorial Day | Monday, May 26, 2025 |
Juneteenth | Thursday, June 19, 2025 |
Independence Day | Friday, July 4, 2025 |
Labor Day | Monday, September 1, 2025 |
Columbus/Indigenous People’s Day | Monday, October 13, 2025 |
Veterans’ Day | Tuesday, November 11, 2025 |
Thanksgiving Day | Thursday, November 27, 2025 |
Christmas Day | Thursday, December 25, 2025 |